… If they haven’t shipped yet, can I just cancel the order?
All sales of custom made to order sales are final. Your order is put into the production queue as soon as possible depending on item. Certain items on our site are made for you when you place your order and no one else. Both SFXHalloweenContacts.com and our partners in the lab process all made to order lenses on a first come, first served basis. Sometimes that means a longer wait in a heavy volume of orders. While every order is processed as quickly as possible, we can not guarantee shipping times.
If your order is for in stock items and has not begun to be processed, you can contact us immediately and cancel your order.